96800, Auto Service Expert

Dongchang Auto "96800, Auto Service Expert", the "special, dedicated and professional" auto service hotline. The so-called "special" refers to all-round customer support with over 100,000 pieces of auto-related information (Auto Service Knowledge Base) accumulated in years' service; "dedicated" to that each detail, however tiny, will be included in the "Know-all"; and "professional" to that one-for-one expert consultancy are provided to customers to solve any complicated problems.

"96800, Auto Service Expert" has been recognized by more and more customers as the most important channel between Dongchang Auto and customers. Now extensive customers have access to the featured services through "consultancy, complaint, rescue and reservation".

In line with the philosophy of being "Honest, normative and professional", "96800, Auto Service Expert" is engaged in making more people understand auto and enjoy the happiness auto may bring. In addition to the service demands of auto customer, 96800 also bear more extensive social responsibilities, which assume the responsibilities of an enterprise citizen through the communication with police, traffic police, industrial and commercial administration, auto associations, banks, and insurance companies. Dongchang Auto "96800, Auto Service Expert" has received a number of honors including " Best Call Center in China ", "Shanghai Model Working Group" and "Pudong District Model Group".